Please runt the Intel® Processor Diagnostics tool to rule out a possible problem with the unit, it does an overall test and if it passes it means that it working properly:īLee37, Thank you very much for letting us know those updates. Is PowerDVD 14 updated to the latest version?ĭo you have the option to test another application to play the Blue-Ray disc?ĭid you install all the Windows* updates? This problem, it happens with all the Blue-Ray discs? In reference to your question, no, the Intel® Processor steppings and ID differences should not affect the Intel® Graphics controller of the unit. The latest Intel® Graphics driver version provided by Gigabyte for the Gigabyte GA-IMB310TN is 23.: please test that driver as well: The latest Intel® Graphics driver version provided by EVGA for the EVGA H370 Stinger is 23., please test that driver:Īdditionally, install the latest version of the Intel® Chipset driver which is 1.8066 and also install the latest version of the Intel® Management Engine, 1801. Install the latest version of the Intel® Chipset driver provided by EVGA, 1.8066: The Intel® GRaphics drivers are generic, meaning they might or might not work with your platform. We recommend to install the graphics driver provided by the manufacturer of the computer/board since that driver was customized by them work with your specific platform. I'll say this to Gigabyte for further motherboard manufacturer side's support.īLee37, Thank you for posting in the Intel® Communities Support. So I think it should be a general error of all R0 iGPUs, but not the i7-9700T's specific issue. It also has the Advanced Protected Audio/Video Path (GPU) error. I got a i5-9600K SRG11 (R0 stepping) whose iGPU ID is also 3E98 Rev 02. Neither of them can resolve it.ĮVGA H370 Stinger (BIOS 1.06 / 1.07) Gigabyte GA-IMB310TN (BIOS F13) I tried several iGPU Driver versions, including 6617, 6911, 7000 (currently the latest). I tried different motherboards, including EVGA H370 Stinger, Gigabyte GA-IMB310TN (H310 with SGX on & iGPU HDMI 2.0 output). Please make sure your graphics processor (GPU) meets the system requirements for Ultra HD Blu-rays, and update its driver to the latest version."įor Cyberlink Ultra-HD Blu-ray Advisor, it said:Īdvanced Protected Audio/Video Path (GPU) NG "Ultra HD Blu-rays cannot currently be played on this computer. When PowerDVD refused to play 4K UHD BD on i7-9700T's UHD630, it gave me a code 01003 which meant: We will now close this thread as a resource for users trying to activate their software in the future.First of all, I can self-fix this issue by JUST changing my CPU to i5-8400T or i3-8350K or i7-9700K (P0 stepping). You should have started a new post for this. You are talking about registration on the CL website, not the activation of the software. Your concern is not the same as what the OP encountered.Īs you can see your purchase order in your cyberlink account, I'm just wondering why you need and insist to register it further.Īs QC2.0 and you indicated in your last post, you are talking about something different from the original poster and the FAQ. The "activation" is not "registration", vice versa. But, there is no need to register the software additionally to use any of software features or ask for customer support. To see the newly activated software under my purchases. You have to fix the activation bug, which no longer shows after activation and to be able This is not free version, it is the Ultra version, On the my purchases, I can see the order and they key. I still can't see it under my software and cannot any longer get the the activation menu. Upon running the software for the 1st time, the activation box appeared, I entered the provided key, and the software reported, successfully activated. Downloaded the software from the link, and installed it. I unistalled all previous versions of the softaware. I purchased a full PowerDVD21 Ultra, with registration key and also free 100 GB cloud space.
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